13.1 Anyhow, the Buyer has the right to terminate the contract, without any penalty and without specifying the reason, within the deadline of 14 (fourteen) working days, from the day when he receive the purchased good.

13.2 If the professional does not fulfill the duty of information by existence, modality and time of restitution or withdrawal of the good when exercising the right of withdrawal according to the article 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days from the day the consumer receives the goods. 

13.3 If the Buyer decides to exercise the right of withdrawal, he has to give notice to the seller by registered Polyarticular R.A. to the address Via Pistoiese, 153/b or by e-mail to info@mhateria.it, provided that those messages are confirmed by the registered mail with return receipt to the address Via Pistoiese, 153/b within the following 48 (forty-eight) hours. The stamp affixed by the post office on the receipt issued will prevail between the parties. For the purposes of the right of withdrawal the dispatch of the message can be replaced by the return of the purchased good, but provided the same terms. The delivery date to the post office or to the forwarder will prevail between the parties. 

13.4 Anyway, the redelivery of the good must take place no later than 30 (thirty) days from the date when receiving of the good itself. Anyhow, in order to get the full refund of the price payed, the good will be returned whole and, anyway, in normal condition. 

13.5 The Buyer cannot exercise the right of withdrawal for the purchasing contracts of audiovisual products or sealed software, opened by the same, as well as good made to measure or clearly customized or that, for their nature, can’t be returned or they risk deteriorating or quickly changing, for supply of newspapers, periodicals and magazines, as well as goods whose price is dependent on fluctuations in the financial market rates that the professional cannot control and in any other case provided in the article 55 of the Consumer Code. 

13.6 The only expenses payable by the consumer when exercising the right of withdrawal under this article are the direct costs of returning to the Supplier, unless the Supplier does not agree to bear them.

13.7 The Supplier will provide the free refund of the full amount payed to the Buyer within the deadline of 30 (thirty) days since receiving the message of withdrawal. 

13.8 When receiving the message where the Buyer communicates exercising the right of withdrawal, the parties of this contract are dissolved by mutual obligations, except as provided by the previous steps of this article.