14 days for return

You can return the item ordered within 14 days. We can only accept unused items. Please do not remove the labels and return the complete article.

 

Return

1. Prepare the item for the return

For quick return management, enter the following information in the return document in the original packaging.

  • Specify the reason of the return in the field reserved for communications
  • Indicate the item and quantity you want to return
  • In case of defective article please send 1/2 photos to info@mhateria.it or marketing@mhateria.it
  • The customer will have to keep a copy of the delivery document and a compiled copy of the return document 
  • Indicate the payment method for the refund
  • Refund will be made after the item will be returned to the sender
  • Put the item and the return document in the original packaging
  • The shipping costs for the return are paied by the buyer (unless the item has arrived at your destination already defective)


2. Print the Return label

Return shipments must be sent to the following address:

Matheria (c / o Lottini and Sabbatini snc)

Via Pistoiese 153 / b

50145 Florence

Italy


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